Refund policy

Customers from outside of the European Union

Product Complaint Form

Electronic Service Complaint Form

Because all Products are made to order and produced individually after purchase (print-on-demand model), we do not accept returns or exchanges for orders delivered outside the European Union, except where:

  • the Product arrives damaged,
  • defective,
  • or incorrect.

If your Product arrives damaged or defective, please contact us within 7 days of delivery at:

contact@nomaddika.com and/or use a Product Complaint Form (link above)

Please include:

  • your order number,
  • photographs of the Product,
  • photographs of the packaging,
  • and a brief description of the issue.

After verification of the claim, we may offer:

  • a replacement Product,
  • a partial refund,
  • or a full refund, depending on the circumstances.

Slight differences in colour, cropping, texture or canvas finishing resulting from the printing and production process do not constitute defects.

Customers from the European Union

Statutory Right of Withdrawal from the Sales Agreement

Sales Withdrawal Form (EU Customers)

Product Complaint Form

Electronic Service Complaint Form

Please be informed that you have the right to withdraw from the concluded Sales Agreement within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day:

  1. on which you acquired possession of the goods or acquired possession of the last of the goods, if the agreement concerned the transfer of ownership of multiple goods delivered separately, or possession of the last batch or part if the agreement concerned the transfer of ownership of goods delivered in batches or in parts;
  2. on which a third party other than the carrier and indicated by you acquired possession of the goods or acquired possession of the last of the goods, if the agreement concerned the transfer of ownership of multiple goods delivered separately, or possession of the last batch or part if the agreement concerned the transfer of ownership of goods delivered in batches or in parts.

In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the Sales Agreement by means of a clear statement using any form of contact, including in particular via:

a. postal mail addressed to:
Bartosz Cal Nomaddika
Aleja Jana Pawła II 43A/37B
01-001 Warsaw
Poland

b. e-mail: contact@nomaddika.com

c. telephone: +48 573 431 990

You may use the model withdrawal form; however, this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send information concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal from the Sales Agreement

If you withdraw from this Agreement, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we were informed of your decision to exercise your right of withdrawal from this Agreement.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first, in the event that the Agreement concerned the sale of goods.

Please send back or hand over the Product subject to return to the following address:

Bartosz Cal Nomaddika
Aleja Jana Pawła II 43A/37B
01-001 Warsaw
Poland

without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal from this Agreement. The deadline is met if you send back the goods before the expiry of the 14-day period from the day on which you informed us of your withdrawal from the Agreement.

You will have to bear the direct cost of returning the goods, i.e. the cost of returning the Product to the Store.

You are only liable for any diminished value of the goods resulting from handling them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.